Welcome to Ahyoh. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.ahyoh.com, make a purchase, or interact with us online. By using our website, you consent to the practices described below.
Who We Are
Ahyoh Ltd
Registered in the United Kingdom under company number 16653665.
Email: privacy@ahyoh.com
Ahyoh is the data controller responsible for handling your personal data under this policy.
Information We Collect
We may collect and process the following types of information:
Information You Provide
- Name, address, and contact details (email and phone number)
- Payment and billing information (processed securely through third-party payment providers)
- Delivery address and order details
- Account login details (if you create an account)
- Communication history when you contact us by email, chat, or social media
Information Collected Automatically
When you visit our website, we may collect:
- Your IP address and browser type
- Device information and site usage data
- Cookies and similar technologies that help us improve performance and personalise your experience
You can adjust your cookie preferences anytime through your browser settings.
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate with you about orders, returns, or support requests
- Send marketing updates (only if you’ve subscribed)
- Improve our website, services, and customer experience
- Comply with legal and tax obligations
Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contractual necessity: to fulfil your purchase or service request
- Legitimate interests: to operate and improve our business
- Consent: for optional marketing communications
- Legal obligation: to meet record-keeping or reporting requirements
How We Store & Protect Your Data
Your personal data is stored securely and only for as long as necessary to fulfil the purposes stated above. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.
Payment information is handled by secure third-party providers (e.g., PayPal, Stripe). Ahyoh does not store or have access to your full payment details.
International Transfers
Some of our partners or servers may be located outside the UK or EEA. When this happens, we ensure your data is protected through approved safeguards, such as Standard Contractual Clauses or equivalent measures under UK-GDPR.
Your Rights
Under UK-GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion (“the right to be forgotten”)
- Object to processing or withdraw consent (for marketing)
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at privacy@ahyoh.com. We’ll respond within 30 days.
Marketing & Communication Preferences
- You’ll only receive marketing emails from us if you’ve opted in.
- You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us directly.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, so we encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of our website after changes are made indicates acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Email: privacy@ahyoh.com
Phone: +44 7748 038216
